Terms and Conditions
Last updated: 14 September 2025
1. Introduction
Welcome to Cape Custom Solutions. By accessing or using our website (https://capecustomsolutions.co.za), you agree to be bound by these Terms and Conditions. Please read them carefully before engaging with our services or submitting any requests.
2. Use of Website
This website is intended for informational and commercial use. You may browse products, request quotes, and contact us for custom orders. You agree not to misuse the site, attempt unauthorized access, or engage in any activity that disrupts its functionality.
3. Intellectual Property
All content on this website — including images, text, branding, and product designs — is the property of Cape Custom Solutions or its licensors. You may not reproduce, distribute, or use any content without prior written permission.
4. Orders and Quotes
All quotes provided are valid for 14 days unless otherwise stated. Custom orders are subject to approval, production timelines, and payment terms. We reserve the right to decline or modify requests based on feasibility, availability, or design constraints.
5. Pricing and Payment
Prices are listed in South African Rand (ZAR) and may exclude VAT or delivery fees. Payment terms will be communicated upon order confirmation. Production begins once payment is received or as agreed in writing.
6. Delivery and Turnaround
Delivery timelines depend on the nature of the product, quantity, and customization required. While we strive to meet agreed deadlines, Cape Custom Solutions is not liable for delays caused by third-party couriers, supply chain disruptions, or force majeure events.
7. Returns and Refunds
Due to the custom nature of our products, returns are generally not accepted unless the item is defective or incorrect. Refunds or replacements will be handled on a case-by-case basis. Please contact us within 7 days of receiving your order to report any issues.
8. Privacy and Data Protection
We respect your privacy and comply with the Protection of Personal Information Act (POPIA). For details on how we collect, store, and use your data, please refer to our Privacy Policy.
9. Limitation of Liability
Cape Custom Solutions is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the product or service purchased.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website implies acceptance of the revised terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@capecustomsolutions.co.za
📞 +27 62 401 2337